Frequently Asked Questions
Everything you need to know about your Motown Records order.
How long will it take for my order to ship?
Standard domestic orders are processed within 2-3 business days. Shipping times vary by location, but typically arrive within 5-7 business days.
What is your return policy for vinyl and media?
We accept returns on unopened vinyl, CDs, and cassettes within 30 days of purchase. If your record arrives damaged or warped, please contact our support team for a replacement.
Do you offer international shipping?
Yes, we ship Motown classics worldwide. International shipping rates and delivery times are calculated at checkout based on your specific country.
Can I track my order?
Once your order ships, you will receive an email confirmation containing your tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your vinyl pressings original or reissues?
We offer a mix of high-quality modern reissues, limited edition colored vinyl, and select archival prints. Each product description specifies the pressing details.